January - March '07  
 
Latest Technologies
(
TCDs , Kiosks, StarSUPPORT, StarRECON)

 



CashLink Global Systems Pvt Ltd (CGS), the Hardware & Services arm of HMA Group, in partnership with De La Rue (world’s leading currency printing and cash & secure transaction group) introduces world renowned “Teller Cash Dispensers” in India.

Banks are trying various innovations to bring customers to their branches in a typical retail business pattern so that they can capture their wallet. This has become the telling need of most customer-centric banks in India. CGS highlights the need to apply more automated approach in the branch, by its technology & services that enables the branches to become the hub of offering, value added products & services and thus creating an effective,“cross-selling” opportunities for the bank.

These sophisticated high-speed branch teller cash dispensers are designed to meet today’s bank branches need for handling, ever-increasing volumes of customer service and security requirements.

Seamless and cost-effective dispensers, leverage banks with multiple advantages to improve efficiency & boost productivity and make a teller an “investment consultant”. Tellers can now be empowered to play a vital role in marketing banking products & services, strengthen customer relationship and hence build a better brand rather than spending their time in mundane tasks of counting, verifying, storing & managing currency. Customer is self-assured, since the dispenser does the currency counting. While on the security front, it reduces fraud and robbery, on the cost front, it reduces operating costs by increasing the speed and volume of transactions per teller.

 

   

“Yes Bank sincerely appreciates the efficient and successful installation of
Teller Cash Dispenser. Diligent services & support extended by the CGS team is indeed a testimonial of their professionalism & expertise.”

 
   

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CashLink Global Systems Pvt. Ltd. (CGS), with its prestigious partner, AGTELL Electronics Ltd., offers Versatile Kiosks, tailored to meet the requirement of any bank to provide Quality Service, Reduce customer TAT, Improve Staff Efficiency & achieve Branch Goals.

Recipro Kiosk, built with a focus on the Customer’s requirements, offers multitude services to the banks and can be used for Check & Cash Deposit, Withdrawal Slips, Pass Book & Statement Printing, Check Book Request and many more Custom Applications. With various options like Card Reader, Bill Acceptor etc. the product can be customized to accept bill payments too.

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StarSUPPORT is a Web-based application, which enables users to perform the Card-Maintenance activities/operations at ATM Switch level. It is ideal for Call/Support Centre related applications of the banks. Whenever a Card Maintenance activity is performed through this application, the databases of both, the Card Management System (CMS) and ATM Switch are updated on-line. This allows Call/Support centre to process customer’s request and track all the activities. The strength of the application is its multi-level authorization to keep a check on critical card maintenance activities.

 

   

Features & Benefits :
Card Maintenance Activities
Registration of Transaction related issues
Generation of Tracking number for Card Maintenance Transaction related issues Management
Online Card Status Updation in ATM Switch &
CMS database, Customer Transaction details
Tracking of complaint history, Multi-level Authorization
Audit Trail Reports, MIS Reports
ATM location information & Product information
Secured login, Configurable User privileges

 
   

 

 

   

Key Card Maintenance activities supported by the Solution :
Hot Carding, Warm Carding, Warm to Normal
Pin Run-up (exceeding number of Pin retries)
New PIN Request, Address change Request

 
   

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